Our Terms & Conditions

Body+Beyond Ltd – Terms & Conditions

Effective Date: 01/04/2026

1. No Purchase Necessary

Signing up for any Body+Beyond programme or session does not require the purchase of any products or services. Consent is not a condition of any purchase.

2. Billing Policy

By signing up, I understand and agree that:

  • I will be charged using the credit/debit card saved for my membership/package.
  • Monthly memberships auto-renew each month. Memberships/packages entitle me to attend a set number of sessions per month in line with what I have purchased.
  • Memberships/packages are non-transferable and non-assignable.
  • Payment is required in advance of training sessions.
  • I will be charged for missed or unused sessions, and no refund will be granted for sessions not completed.
  • Body+Beyond Ltd. may terminate my programme at any time with no refund if I do not follow the programme or fail to conduct myself appropriately.
  • All sessions for monthly memberships must be completed within 30 days of billing, and for 1-, 2- or 6-week kickstart packages, within 1, 2 or 6 weeks of the first session. Remaining sessions after these periods become void and cannot be carried forward, credited, or refunded.
3. Cancellation Policy
  • I may cancel my package during the first 30 days (‘trial period’) at any time.
  • Monthly memberships are month-to-month agreements. To cancel, I must provide 60 days’ written/email notice before the next billing date. Any scheduled billings during the notice period will be processed.
  • Body+Beyond Ltd. reserves the right to cancel any membership/package at any time.
4. Freeze & Pause Policy
4.1 No Routine Freezes or Pauses

Body+Beyond does not offer routine membership freezes or pauses, including holidays, work travel, or personal commitments. Memberships are designed to support consistency, accountability, and long-term progress.

4.2 Exceptional Circumstances (Discretionary Freeze)

Freezes may be approved only in exceptional circumstances, such as:

  • Injury
  • Illness
  • Medical conditions

Approval is at Body+Beyond’s sole discretion and requires suitable supporting evidence (e.g., medical documentation). Approval is not guaranteed and is reviewed on a case-by-case basis.

4.3 Freeze Request Process
  • All requests must be submitted via email to freeze@bodybeyond.co.uk
  • Requests must be received 30 days in advance of the requested freeze start date.
  • Freezes cannot be applied retrospectively or within the first month of membership.
4.4 Payments During Approved Freezes
  • Payments continue as normal during approved freezes.
  • Any unused sessions will be credited to the member’s account for use upon return, subject to availability and booking policies.
  • No cash refunds will be issued.
4.5 Emergency Freeze Requests
  • In emergencies (sudden injury, illness), freeze requests may be considered with less than 30 days’ notice if the 24-hour session cancellation notice is met.
  • Approval is discretionary and evidence must be provided.
4.6 Holidays & Time Away
  • Memberships cannot be frozen for holidays.
  • Members away for holidays will be provided with:
    • Access to Body+Beyond’s online training programme
    • Ongoing remote coaching support
  • This ensures continued progress while away from in-person sessions.
4.7 Carry-Over of Missed Sessions
  • Carry-over of missed sessions is at Body+Beyond’s discretion.
  • Not automatic, not guaranteed, and subject to availability and programme structure.
  • Unused sessions hold no cash value.
4.8 Freeze & Cancellation Restrictions
  • Membership cannot be cancelled within 30 days of a freeze request.
  • Membership cannot be cancelled to coincide with or immediately follow the end of a freeze period.
5. Session Cancellation & Lateness Policy
  • Sessions must be cancelled minimum 12 hours in advance via phone/email.
  • Cancelled sessions can be used later within the same month, subject to availability. If not used, the session counts as missed.
  • Sessions cancelled less than 12 hours in advance or no-shows are charged in full.
  • Appointments start and end on time. If a member arrives late, regardless of how late, Body+Beyond and the coach reserve the right to refuse entry to the session. The session will still count as a used session towards monthly credits.
6. Expiry of Session Credits
  • Any unused session credits at the end of the programme length or membership package will expire. Credits cannot be carried forward, transferred, or refunded after the membership/package ends.
7. Release of Liability
  • I acknowledge that trainers cannot provide medical advice and I should consult my GP before starting.
  • I understand participation in exercise and conditioning programmes carries risk, including but not limited to strains, injuries, or other health issues.
  • I release Body+Beyond Ltd., trainers, and associated parties from liability for any claims, injuries, or damages arising from participation.
8. Conduct of Training Sessions
  • Proper attire is required (e.g., shorts, sweatpants, t-shirt, trainers). No jeans, sandals, or open-toe shoes.
  • Sessions are conducted at agreed locations and usually last 45-50 minutes unless otherwise stated.
9. Membership Pricing & Annual Review

Body+Beyond Ltd. reserves the right to review and adjust membership pricing at its sole discretion in line with inflation, operational costs, and the ongoing development of services provided.

  • A pricing review will take place annually, with any changes typically implemented from April each year.

  • In addition to the annual review, Body+Beyond Ltd. reserves the right to review and adjust pricing at any time throughout the year, where reasonably required due to increases in business costs or changes to services.

  • Any pricing changes will be communicated to members with reasonable notice prior to taking effect.

  • Updated pricing will apply from the member’s next billing cycle following the notice period.

These adjustments ensure that Body+Beyond can continue to deliver a high level of coaching, facilities, and support to all members.

10. General Terms
  • I understand this contract applies to all current and future services from Body+Beyond Ltd.
  • The release of liability, consent, and agreement are continuously valid indefinitely.
  • Body+Beyond Ltd. may amend these terms at any time, with updates effective upon posting.
11. Customer Support

For help, you can contact us via:

We aim to reply within 24 hours during our business hours: 9:00am – 5:00pm, Monday to Friday.

12. Modification of Terms
  • Body+Beyond reserves the right to modify or terminate programmes and these terms at any time.
  • Material changes will be communicated, and updated terms are effective upon posting.
13. Acknowledgement

By purchasing a membership/package, booking or attending a session, I confirm I have read, understood, and agree to these terms and conditions. I am legally bound by this agreement.

Full terms are available here: https://www.bodybeyond.co.uk/termsandconditions

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